1. Information we collect
We collect information you choose to provide when you request an event, contact us, or communicate with our team.
- Contact details, including your name, email address, and telephone number.
- Event details, including date, time, guest counts, service address, menu selections, dietary notes, and estimated travel distance.
- Messages, customer-service communications, and order or request numbers.
- Basic technical information processed by our hosting providers, such as IP address, browser type, device type, and request logs.
2. How we use information
- To review event requests, confirm availability, calculate travel, prepare menus, and provide service.
- To communicate about your request, booking, payment instructions, changes, safety requirements, and customer support.
- To protect the website, prevent spam or fraud, maintain business records, and comply with legal obligations.
- To improve our website, services, and guest experience using aggregated or de-identified information where practical.
3. When information is shared
We do not sell personal information. We may share only the information reasonably necessary with chefs and team members assigned to your event, and with service providers that support website hosting, form delivery, maps or distance estimates, communications, payment processing, and business operations. We may also disclose information when required by law or to protect people, property, or our legal rights.
4. Payments and third-party services
Payment details are handled through the payment provider identified in your confirmation or payment link. Hinoki Hibachi does not ask you to send full payment-card information through the website contact form. Third-party services have their own privacy practices, and we encourage you to review them before providing information.
5. Data retention and security
We retain information for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
6. Your choices
You may ask us to correct or delete information you submitted, subject to legal and recordkeeping requirements. You may also opt out of non-essential marketing messages at any time. To make a request, contact us using the details below. We may need to verify your identity before completing certain requests.
7. Children’s privacy
Our website and booking forms are intended for adults arranging events. We do not knowingly collect personal information directly from children under 13. Guest counts and dietary information about children should be provided by a parent or responsible adult.
8. Updates to this policy
We may update this Privacy Policy as our services or legal obligations change. The effective date at the top of this page shows when the current version took effect.